Mozy Support

How do I get support?

Before contacting support, make sure you have checked our Documentation Library.

If you cannot find the answer you are looking for, please contact our Support department.

How do I contact support?

MozyPro

If you are a MozyPro customer you have three options to contact support:

Phone support: Call us on 0808 234 3567. Please note, you will require your MozyPro support ID number; Phone support is only available to MozyPro customers.

Live Chat: to access live chat, log in to your account at https://mozy.co.uk/login. Then click the "Chat Live with Mozy Support" link at the bottom left of page under "Need Help?". Live chat is available in local languages every day from 7 a.m. to 5 p.m. GMT. Outside of these hours, live chat is in English only.

Email Support: Email us at emea.support@mozy.com.

MozyHome

If you are a MozyHome customer you have two options to contact support:

Live Chat: To access live chat, log in to your account at https://mozy.co.uk/login. Then click the "Chat Live with Mozy Support" link at the bottom left of page under "Need Help?". Live chat is available in local languages every day from 7 a.m. to 5 p.m. GMT. Outside of these hours, live chat is in English only.

Email Support: Email us at emea.support@mozy.com. Generally, we respond to emails within 24 hours.

MozyHome Free

If you are a MozyHome Free customer, please contact our support department by email at emea.support@mozy.com. Generally, we respond to emails within 24 hours.