Tag Archives: vacation

Do your business’s helpdesk requests soar as the holiday season ends?

Pool StorageDrink in hand, sun on your face, toes in the water, the world and all its cares slip away.  And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.

 

No wonder then that, when the summer ends, help desk requests can go through the roof.  The first challenge is logging into your computer.  The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them.  First call to the help desk!

 

Once you’re in, it’s a case of remembering what you’re doing.  The challenge here is making sure that you don’t do any harm before you’re back in the swing of things.  With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document.  Another call to the help desk!

 

That’s why having business-quality backup is so important.  A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.

 

And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original.  Just choose the date at which the file was last correct and restore it to your computer.

 

Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.

Baggage backup: online protection for when your suitcase goes on holiday without you

Coming back to work after a summer holiday can be a depressing business, what with having to exchange barefoot walks on the beach for cramping work shoes under the desk, and swapping tropical cocktails for a carton of 5Alive to accompany a limp sandwich at lunctime.

But it’s the backlog of emails many of us dread most. Perhaps this is why, according to the Institute of Leadership & Management, 80 per cent of us will have been regularly responding to emails whilst on holiday.

But those of us who are packing our laptops in with our suntan lotion and flip-flops might be least equipped when they return to the office as many will find that their computers don’t return with them.

According to SITA, 25 million bags going through airports were ‘mishandled’ last year (‘mishandled’ is a nice way of saying that they don’t turn up in the same place as you do rather than suggesting that those naughty baggage handlers have been lifting them by the extending trolley handle, which we all know causes long-term damage to our luggage).

And, if you’re flying back to Heathrow, your chances of arriving laptop-in-hand are even slimmer, given that research from the Ponemon Institute shows that it’s Europe’s black-spot airport for laptop loss with over 900 mislaid every week (‘mislaid’ is a nice way of saying nicked in most cases).

So, if you’re reading this as a distraction from sifting through a week’s worth of email, you’re actually one of the lucky ones. Feel better now?

Of course, those travellers who chose to back their computers up with Mozy could have the best of both worlds. They get to take their laptops on holiday with impunity, safe in the knowledge that, if it’s the laptop that ends up going walkabout on their walkabout adventure, all their emails and other files can just be downloaded to another computer.

So, if there’s someone sat near you looking smug with a tan and a new laptop, they’ve probably got Mozy (or a sugardaddy). Check out Mozy here for more information and to help make sure that feeling of holiday relaxation stays with you longer.

Travel Insurance

Murphy’s law states that, “if anything can go wrong, it will.” In most cases, you can extend that to say, “…at the worst possible time.”

Or so it can seem when you’re getting ready to leave for your holiday and go to print out all of your travel documents. If you’ve gone online to get the best deals, there’s probably a lot of paper work for you take with you – an eTicket for the plane, an online reservation form for the hotel, a travel insurance policy, a car-hire agreement and any manner of other things that you might have arranged in advance.

So, having just checked in online, and scrolling through your documents to choose what to print out, this is quite possibly the worst time for your computer’s hard drive to fail. And that’s when Murphy’s law steps in and sends your computer into meltdown.

How are you going to get the documents you need in time to make your flight?

Shouting very loudly at the computer is usually the first thing to try, accompanied by banging the desk. Following that, begging the computer to start up again, questioning the legitimacy of its parenthood, and prayer seem like good options. Once these avenues have been fully explored, you’ll probably move on to more practical solutions.

If you’re lucky, your suppliers will have emailed some of the documents you’ve lost to an account you can access over the web. If you’re organised, you’ll have an online backup service that will allow you to get everything back that you need.

An automatic online backup service will quietly log all of your holiday documents as you received them, recognise they are new and copy them to a secure data centre in the Cloud. Without you even noticing, you’ll have saved your bacon.

A quick stop at the internet café at the airport and you can use your backup provider’s web portal to access all of your files and, though you may have to pay the coffee shop 10p a sheet to print out your documents, it feels like a small price to pay to get your hands on your stuff.

Recovering everything else you might have lost can be simply done when you return from your holiday. And, after a week in the sun, you might just have relaxed and calmed down enough to face your computer again.