Tag Archives: online backup

Four key questions to ask your cloud provider

What questions should you ask before trusting your data to a cloud service?  Not all cloud services are the same and by not asking key questions up front, you can leave your business exposed.


To highlight what can happen when you trust people with your data without checking them out first, Mozy carried out a hidden camera experiment asking a series of strangers in a coffee shop to look after a laptop.  Find out what happened:






What should our man have asked before trusting anyone with his data?


  • How long will you look after it?

Just as some of our participants only protected the data for a limited period of time, not all providers are in it for the long term. Find out how long the provider has been around and how committed to the market it really is.

  • Will you look at my data?

Some participants in the experiment thought the data on our laptop might be of value to them.  Some cloud providers will scrape your data to create anonomised information to sell on to advertisers.  Encryption and privacy commitments are essential here – make sure your cloud provider has them.

  • Will you leave my data vulnerable?

Some of the people in our experiment did very little to keep the data safe, leaving it unattended as they left the coffee shop and went about their business.  Some cloud providers don’t encrypt data and some take physical security more seriously than others.  Make sure that your cloud provider is storing your data on enterprise-class equipment, in tier 4 data centers and in an encrypted state at all times.

  • Can anyone take my data?

In the film, we saw someone take the computer they were trusted with but we also had people who let a computer be taken from them.  Data can be intercepted when using cloud services if the provider has failed to secure it.  Ensure that your provider offers end-to-end encryption and transfers data over an SSL connection.


For more advice on what to ask before choosing a cloud provider, check out this whitepaper from IDC.

Built to last

Somewhere in an attic or a cellar most of us have a box full of audio cassettes or VHS tapes. You might even have 8-tracks, mini discs, Betamax tapes, and LaserDiscs.  They were all leading-edge technology when you bought them. You invested time, effort, and money in these various formats but, over time, they all became obsolete. To a certain extent, that’s natural but, when you have to invest time, effort, and money all over again on a new platform, it can be both frustrating and expensive. How many times do you have to buy the same Beatles album?


Cloud backup is reaching a tipping point, just like the one the home entertainment industry experienced. Established cloud backup providers who aren’t keeping up with changing customer tastes and technologies are seeing customers lured away by services offering exciting new features.


Mozy is built upon a foundation that enables us to evolve our service as we move into the future. Last summer, we enhanced the technology that underpins our industry-leading cloud backup service to launch a new, more flexible data protection and access platform. This enabled us to launch the next generation of Mozy a few weeks ago, adding new features such as Mozy Sync and tools for greater flexibility for mobile devices. Our goal has been simple: Future-proof our business by building on a foundation that allows us to bring the newest data protection and access features and services to our partners and customers—and at a faster pace.


Moving from one cloud provider to another can be just as frustrating as—and a lot more expensive than—rebuilding your music collection again. That’s why it’s key for businesses to take the time to evaluate potential cloud partners carefully. Price and features are important, but so are sustainability, longevity, security, scalability, and many other criteria.


To help businesses whose backup providers have closed their services, Mozy is providing access to a free IDC white paper that offers advice on how to select a replacement.


There’s one reason Mozy is doing all this: We’re your partner in the cloud for the long haul.


Mozy Then and Now Infographic

The world of computing has changed unrecognisably since Mozy launched its first online backup service in 2006. Check out what’s happened and how Mozy has responded in this infographic.


Next Generation of Mozy Boldly Goes into New Areas of Cloud Data Protection

Star Trek: The Next Generation launched in 1987 – more than 10 years before Google was founded, four years before the first GSM-based mobile phone was built and 13 years before the iPad. Yet the creators of the show had the vision for characters to communicate with mobile devices, search their computers for information about anything and interact with them using touch-screen technology.


Today, we’re all “Next Generation” workers. Sure, we may not be beaming about exploring strange new worlds where we seek out new life and new civilizations, but many of us work long distances from our corporate offices, at home, at customer sites and on the move.  We all carry mobile devices, whether they’re smartphones, tablets or laptops, and we expect to be able to work across them accessing files and tools.


But this brings with it two huge challenges for IT departments to balance: How can they enable this style of working without compromising security; and how can they protect the information that is created on those devices – especially if they’re part of a BYOD program.


Next-generation workers require a next-generation cloud-based data protection service – and that’s what we’re announcing today.


Earlier this year, we talked about the introduction of new technology underpinning the Mozy business that radically changed the way that we think about data, enabling us to put people, instead of machines, at the heart of our methodology.  Today, we’re unveiling the new features that we’ve been able to build on top of that. Together, they offer a faster, easier-to-manage service with additional tools to help make customers more productive and further options for how to buy from us.


There are three new feature sets in the next-generation Mozy service:


  1. 1.     Greater cloud administrative tools for Enterprise IT

Enhanced storage management saves time and money involved in provisioning and managing backup at a device level.


  1. 2.     Enhanced End User Experience

An integrated Mozy Sync folder keeps files updated and available across multiple computers and mobile devices. Mozy also introduces new functionality, which ensures faster initial backup times and greater bandwidth efficiency when backing up large files.


  1. 3.     New Partner Resources

New API support allowing partners and resellers to integrate with their preferred Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) systems.

In addition, MozyEnterprise® now becomes the public cloud component within the EMC Data Protection Suite, which allows customers and partners to mix and match the usage of individual products to best fit their requirements, while lowering their total cost of ownership and providing investment protection. This means EMC customers and partners can extend their individual Protection Storage Architectures to include cloud data protection and access tools for desktops, laptops, mobile devices and remote offices.


Without a business-wide data protection strategy that includes backup, access and personal sync, people typically take matters into their own hands, adopting disparate, unconnected, often consumer-grade solutions to meet their immediate needs.  This can quickly lead to “accidental architectures” that are, at best, difficult to manage and monitor, and can put business-critical data at risk.


The next-generation Mozy service offers an alternative to businesses by enabling them to consolidate their cloud backup, access and personal sync into one service that provides industry-leading administrative functionality.  And, now that MozyEnterprise is part of the EMC Data Protection Suite, it’s even easier for organizations to build their public cloud solution into a holistic approach to their backup business wide.


We’re launching the next generation of Mozy services to boldly go into new areas of data protection – and we want you to come with us.  To find out more, visit our next-generation website, also launched today.



Mozy Tritanium-plates Backup Service in the Netherlands

Mozy's tritanium-lined cloud protects 90PB of dataWith security concerns high on the agenda of consumers and businesses alike in the Netherlands, Mozy has introduced ‘Tritanium’™ technology to protect its cloud services.


Tritanium is the security methodology that Mozy has developed to help it earn the title of the world’s most trusted backup provider and hinges on three elements:


  • Military-grade security with an encryption key that only you know and the military considers uncrackable
  •  World-class data centres that keep your cloud data locked up like Fort Knox
  • A service that’s built to last, trusted by over six million people, 100,000 businesses and 800 giant corporations  – and owned by one of the 250 biggest companies in the world


In a recent survey, Mozy asked 150 Dutch people what measures they believed needed to be in place in order to consider a cloud service safe.


Encrypting your files with a code that only you know at the cloud vendor site


Independent certification that the data centre is secure at the cloud vendor site


An alarm to protect against unauthorised access at the cloud vendor site


Protection systems for fire, floods and earthquakes at the cloud vendor site


Knowing that the doors and windows in the data centre are locked at the cloud vendor site


Dividing it up, and having copies stored in different areas at the cloud vendor site


A 24-hour guard and patrol dogs at the cloud vendor site


Eyeball scanner to secure door at the cloud vendor site


*Other (please specify)



Top demands included encryption, certification and threat detection.  These – and 98 per cent of all other requirements are met with Mozy’s Tritanium-lined cloud.


With Mozy backup, a 12-digit key and 448 blowfish encryption, it would take, on average, 79 octillion (79,000,000,000,000,000,000,000,000,000) guesses to break into a single packet of your data. A computer randomly generating one billion guesses a second would take 8.3 million years to crack the code.


Mozy is also certified by the International Organisation for Standardisation (ISO) – the world’s largest developer of international standards – in the field of information security management systems.


And, of course, the data centres aren’t **just** fitted with intrusion alarms – they are staffed 24x7x365 by technical and security staff, with earthquake detection and biometric entry systems.


So, if you’ve been putting off backup for another day, waiting for a solution that you can really trust – trust Tritanium.



Do your business’s helpdesk requests soar as the holiday season ends?

Pool StorageDrink in hand, sun on your face, toes in the water, the world and all its cares slip away.  And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.


No wonder then that, when the summer ends, help desk requests can go through the roof.  The first challenge is logging into your computer.  The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them.  First call to the help desk!


Once you’re in, it’s a case of remembering what you’re doing.  The challenge here is making sure that you don’t do any harm before you’re back in the swing of things.  With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document.  Another call to the help desk!


That’s why having business-quality backup is so important.  A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.


And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original.  Just choose the date at which the file was last correct and restore it to your computer.


Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.

Irrational fears stifle innovation

Irrational Fears Stifle Innovation

Are your irrational fears holding you back?

Irrational Fears and the Cloud - kid84 per cent of us admit to harbouring fears that we know are irrational and the workplace is a hotbed for those insecurities.


Are you one of those people?  The kind who writes an email and scrupulously check and double check the addresses you’re sending it to, only to experience the dreadful sinking sensation that you’ve sent it to the person it’s about by accident.  Even though you could swear that you’ve addressed it correctly, you can’t stop yourself from frantically clicking through to your sent items for validation.


What about making coffee in front of the boss?  Are you convinced that your normally-steady hand will inexplicably turn into a quivering coffee-sprinkler, designed to spill as much of the brown stuff on as many people as possible.  And does that mean you don’t do it?


It seems that nearly all of us have some irrational workplace fears that prevent us from doing things.  If that means not having a cup of coffee, it’s probably not a big deal but, if prevents the implementation of a new project that could bring cost savings and time efficiencies, that’s a different matter.


Sounds extreme?  37 per cent of IT managers said that they’d had projects rejected because of managerial fears.  And 55 per cent say that their company perceives the adoption of technology as a risk.


An ability to recognise risk is an essential business skill but automatically dismissing projects as risky, irrationally, means that companies can miss out.


IT managers surveyed, highlighted just how arbitrary decision making can be by revealing which buzzwords invoke an irrational fear from their bosses.   If you’re pitching Mozy to your manager, should you call it “online backup”, “cloud backup”, “backup on demand” or “backup as a service”?


The answer is “backup on demand”!  53 per cent of IT managers say “on demand” helps their proposals compared with 15 per cent for “as a service.” Conversely, 17 per cent say “as a service” hinders their pitch compared to just 5 per cent for “on demand.”


Want to know more about the best and worst buzzwords to use if you want budget sign off?  Or do you want to know how many people secretly think the photocopier is plotting against them?  Then read the full findings of Mozy’s research here.

Mozy Irrational Fears Report – UK

Mozy Irrational Fears Report ROI

Mozy Irrational Fears Report USA

Mozy Campagne Tegen Angstfactoren – NL

Mozy Nos Craintes Irrationnelles et le Cloud

Mozy Irrationale Ängste rund um die Cloud


Not all cloud services are the same

Deploying new technologies can give your business an edge over your competitors – but if you’ve never chosen a supplier in that market before, how do you know what’s right for you?


With each supplier promoting their benefits and aiming to convince you that their offering is the best, how do you differentiate between them when you don’t even know which questions to ask?  And what’s more important: features or finances?


A new white paper by industry analysts IDC aims to help. Key Criteria in Selecting a Cloud Backup Provider Built to Last offers a checklist of criteria for business to use in their selection processes as well as an overview of industry trends and information.


“There has been an explosion in the number of vendors offering backup services and, while some of these have been designed to meet the needs of large businesses, others are designed with SMBs, consumers or individuals in mind,” said Laura DuBois, Program Vice President, Storage at IDC.  “Enterprises that fail to dig beneath the surface with a given solution could find themselves risking their data in unsuitable environments or having the rug pulled out from under them by a provider that doesn’t stay the distance.”


The IDC White Paper’s hotlist of cloud backup “must haves” for enterprises includes:


-       Financial stability

-       Proven infrastructure

-       Established enterprise customer base

-       Geographically distributed data centers

-       Third-party validation and accreditation

-       SLA terms and execution

-       Robust encryption

-       Centralised management


And you can read the full checklist here: www.mozy.com/backup/idc-cloud-provider-key-criteria.

What a lotta data!

Mozy's tritanium-lined cloud protects 90PB of data“Big data” isn’t always an easy concept to visualise in your mind.  Megabytes, gigabytes, terabytes…  How much data is a lot of data?


Mozy currently has 90PB of data under management and we’d say that’s a lot.


Compare it to some of the devices that you might have.  An entry-level iPhone comes with 8GB of storage, meaning you’d need to network 128 of them together in order to store one terabyte of data.  Or, to take it further, you’d need over 11.5 million iPhones to store the amount of data currently under Mozy’s management.  That’s the entire population of Scotland, Wales and Northern Ireland (and another 1.5m people) buying an iPhone and joining their storage together.


Or compare it to the number of files that you could store using that much capacity.  90PB of storage would enable you to save the content of well over 8 trillion SMS text messages.  Sending a million text messages per second (which is fast texting even for a teenager!) it would take nearly 100 years to fill the space.


But, in reality we really do send that number of messages.  In the US alone, 2 trillion text messages are sent every year.  Most are deleted almost immediately, of course, but many are saved and the amount of data that’s being generated keeps growing.


The best way to protect your growing stash of data is to find an automatic solution for backup, like Mozy, that systematically checks for new files on your computer that meet your backup criteria and copies them securely to the cloud.


Next time: More on securing big data