In 2010, Mozy worked hard to create local services across a number of countries in Europe, including the UK, Ireland, France and Germany – each with local-language support, local-currency pricing, local data centres and local-language websites. To help make our customers aware of the closest service to them, we’re now automatically pointing people to our new sites. This has prompted some questions from people who have arrived at a country site they weren’t expecting – we’ve collected them all together and answered them here.
Why does Mozy redirect me when I try to visit its websites?
At the moment, Mozy is building local offerings around Europe – but we can’t do everything at once! To save you from having to try and work out where your local Mozy service is, we’ve set up the system to take you there automatically.
Why can’t I just sign up to the .com website?
There are a number of advantages to signing up locally:
• Your data is hosted here so it’s subject to EU laws – as an EU citizen, this gives you much better protection than if your data was elsewhere. If you’re a MozyPro customer, there may be compliance requirements for keeping your data in the EU.
• You get access to local support – that means the support centre is open when you’re awake
• You pay in your own currency, giving you predictability of your costs – the fluctuating exchange rate means the monthly cost of MozyHome in dollars has varied by nearly a pound over the last 18 months for those with Stirling bank accounts
• Restoring your data will be easier – for example, if you’re subscribed locally, you can request a disk of your data for a restore, which we can courier to you.
What happens if I register now and you launch a local website in my country later?
If you’ve been redirected from a country that subsequently gets a more local service, we’ll be able to simply migrate you if and when you’re ready to do so.
Help! I’m already a Mozy customer but I’m being directed to another site. How do I sign in?
Your log-in details will work regardless of which site you’re visiting. Just log in as normal and you will be redirected to your account page where all your credentials will be recognised.
What happens if I’m in another country when my computer does a backup, will my data go to the wrong data centre?
No, your data will be treated in the same way regardless of where you happen to be when you perform your scheduled or automatic backups.
I signed up at www.mozy.com, will my account be moved?
If you signed up to mozy.com in the past and are based in Europe, you should have already received an email informing you that your data would be moving to a European data center that is closer to you. One of the advantages is that this will provide our European customers a better backup and restore experience.
What if I want to sign up in a different country, how do I do that?
In order to help our customers, in countries where we don’t have a local language/payment offering, we redirect people to the most appropriate match we have available. If your ISP is registered in Europe and you live in a country where Mozy does not have a local website in the local language, you will be redirected to another European website in English.