We acknowledge the sensitivities of reaching out to customers at a time like this. In addition to our attempt to reach our customers affected by flooding in the UK and Ireland through other means, our reason for communicating in this way is the hope that, through word of mouth, the message will reach those who still have no access to power.
Mozy is offering free DVD restores for its online backup customers and resellers affected by the flooding in the UK and Ireland. The number to call is UK: 0808 234 3905 or Ireland: 1800 456 699 and the email is firstname.lastname@example.org.
Although Mozy never charges customers or resellers to download their data restores from the web, natural disasters often interrupt Internet access. The alternative method to restoring data involves Mozy creating DVDs and mailing them directly to the customer. Mozy will absorb all DVD restore processing and shipping fees for individuals and businesses impacted by the floods in the UK and Ireland to assist them in getting back up and running as quickly as possible.