Tag Archives: business backup

Four key questions to ask your cloud provider

What questions should you ask before trusting your data to a cloud service?  Not all cloud services are the same and by not asking key questions up front, you can leave your business exposed.

 

To highlight what can happen when you trust people with your data without checking them out first, Mozy carried out a hidden camera experiment asking a series of strangers in a coffee shop to look after a laptop.  Find out what happened:

 

 

 

watch?v=QgKEcV0ZhQ0

 

What should our man have asked before trusting anyone with his data?

 

  • How long will you look after it?

Just as some of our participants only protected the data for a limited period of time, not all providers are in it for the long term. Find out how long the provider has been around and how committed to the market it really is.

  • Will you look at my data?

Some participants in the experiment thought the data on our laptop might be of value to them.  Some cloud providers will scrape your data to create anonomised information to sell on to advertisers.  Encryption and privacy commitments are essential here – make sure your cloud provider has them.

  • Will you leave my data vulnerable?

Some of the people in our experiment did very little to keep the data safe, leaving it unattended as they left the coffee shop and went about their business.  Some cloud providers don’t encrypt data and some take physical security more seriously than others.  Make sure that your cloud provider is storing your data on enterprise-class equipment, in tier 4 data centers and in an encrypted state at all times.

  • Can anyone take my data?

In the film, we saw someone take the computer they were trusted with but we also had people who let a computer be taken from them.  Data can be intercepted when using cloud services if the provider has failed to secure it.  Ensure that your provider offers end-to-end encryption and transfers data over an SSL connection.

 

For more advice on what to ask before choosing a cloud provider, check out this whitepaper from IDC.

Built to last

Somewhere in an attic or a cellar most of us have a box full of audio cassettes or VHS tapes. You might even have 8-tracks, mini discs, Betamax tapes, and LaserDiscs.  They were all leading-edge technology when you bought them. You invested time, effort, and money in these various formats but, over time, they all became obsolete. To a certain extent, that’s natural but, when you have to invest time, effort, and money all over again on a new platform, it can be both frustrating and expensive. How many times do you have to buy the same Beatles album?

 

Cloud backup is reaching a tipping point, just like the one the home entertainment industry experienced. Established cloud backup providers who aren’t keeping up with changing customer tastes and technologies are seeing customers lured away by services offering exciting new features.

 

Mozy is built upon a foundation that enables us to evolve our service as we move into the future. Last summer, we enhanced the technology that underpins our industry-leading cloud backup service to launch a new, more flexible data protection and access platform. This enabled us to launch the next generation of Mozy a few weeks ago, adding new features such as Mozy Sync and tools for greater flexibility for mobile devices. Our goal has been simple: Future-proof our business by building on a foundation that allows us to bring the newest data protection and access features and services to our partners and customers—and at a faster pace.

 

Moving from one cloud provider to another can be just as frustrating as—and a lot more expensive than—rebuilding your music collection again. That’s why it’s key for businesses to take the time to evaluate potential cloud partners carefully. Price and features are important, but so are sustainability, longevity, security, scalability, and many other criteria.

 

To help businesses whose backup providers have closed their services, Mozy is providing access to a free IDC white paper that offers advice on how to select a replacement.

 

There’s one reason Mozy is doing all this: We’re your partner in the cloud for the long haul.

 

Next Generation of Mozy Boldly Goes into New Areas of Cloud Data Protection

Star Trek: The Next Generation launched in 1987 – more than 10 years before Google was founded, four years before the first GSM-based mobile phone was built and 13 years before the iPad. Yet the creators of the show had the vision for characters to communicate with mobile devices, search their computers for information about anything and interact with them using touch-screen technology.

 

Today, we’re all “Next Generation” workers. Sure, we may not be beaming about exploring strange new worlds where we seek out new life and new civilizations, but many of us work long distances from our corporate offices, at home, at customer sites and on the move.  We all carry mobile devices, whether they’re smartphones, tablets or laptops, and we expect to be able to work across them accessing files and tools.

 

But this brings with it two huge challenges for IT departments to balance: How can they enable this style of working without compromising security; and how can they protect the information that is created on those devices – especially if they’re part of a BYOD program.

 

Next-generation workers require a next-generation cloud-based data protection service – and that’s what we’re announcing today.

 

Earlier this year, we talked about the introduction of new technology underpinning the Mozy business that radically changed the way that we think about data, enabling us to put people, instead of machines, at the heart of our methodology.  Today, we’re unveiling the new features that we’ve been able to build on top of that. Together, they offer a faster, easier-to-manage service with additional tools to help make customers more productive and further options for how to buy from us.

 

There are three new feature sets in the next-generation Mozy service:

 

  1. 1.     Greater cloud administrative tools for Enterprise IT

Enhanced storage management saves time and money involved in provisioning and managing backup at a device level.

 

  1. 2.     Enhanced End User Experience

An integrated Mozy Sync folder keeps files updated and available across multiple computers and mobile devices. Mozy also introduces new functionality, which ensures faster initial backup times and greater bandwidth efficiency when backing up large files.

 

  1. 3.     New Partner Resources

New API support allowing partners and resellers to integrate with their preferred Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) systems.

In addition, MozyEnterprise® now becomes the public cloud component within the EMC Data Protection Suite, which allows customers and partners to mix and match the usage of individual products to best fit their requirements, while lowering their total cost of ownership and providing investment protection. This means EMC customers and partners can extend their individual Protection Storage Architectures to include cloud data protection and access tools for desktops, laptops, mobile devices and remote offices.

 

Without a business-wide data protection strategy that includes backup, access and personal sync, people typically take matters into their own hands, adopting disparate, unconnected, often consumer-grade solutions to meet their immediate needs.  This can quickly lead to “accidental architectures” that are, at best, difficult to manage and monitor, and can put business-critical data at risk.

 

The next-generation Mozy service offers an alternative to businesses by enabling them to consolidate their cloud backup, access and personal sync into one service that provides industry-leading administrative functionality.  And, now that MozyEnterprise is part of the EMC Data Protection Suite, it’s even easier for organizations to build their public cloud solution into a holistic approach to their backup business wide.

 

We’re launching the next generation of Mozy services to boldly go into new areas of data protection – and we want you to come with us.  To find out more, visit our next-generation website, also launched today.

 

 

Do your business’s helpdesk requests soar as the holiday season ends?

Pool StorageDrink in hand, sun on your face, toes in the water, the world and all its cares slip away.  And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.

 

No wonder then that, when the summer ends, help desk requests can go through the roof.  The first challenge is logging into your computer.  The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them.  First call to the help desk!

 

Once you’re in, it’s a case of remembering what you’re doing.  The challenge here is making sure that you don’t do any harm before you’re back in the swing of things.  With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document.  Another call to the help desk!

 

That’s why having business-quality backup is so important.  A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.

 

And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original.  Just choose the date at which the file was last correct and restore it to your computer.

 

Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.

How much do restores cost UK businesses?

Cost of restoreIt’s not an easy question for anyone to answer – most IT managers will have a handle on how much they spend on backup, but how much they spend on restores, well that’s a different matter!

 

What about the man-hours cost though?

 

Gartner says that the average helpdesk call costs $20 in man-hours to resolve – which is about £13 to you and me.  That might be for something as simple as a password reset or it could be trawling through backup data for a lost contract.  But it’s an average so let’s work with it.

 

A typical Mozy user carrying out restores completes five each year.  So, assuming that all end users have a similar need to restore, basic maths tells us that would equate to a £65 per user per year spend.

 

Sounds too simple?  Sounds like a lot of restores?

 

That’s probably not surprising.  The barriers in place to prevent workers from carrying out restores may well be bringing down the number that actually happen.  Who really wants to contact their office IT support desk for help?  Who really wants to fill out a support ticket?  And who really wants to wait for their ticket to be processed and for their data to be retrieved?  Sure, if your laptop dies and you need your whole backup set restored to your new computer, then it’s worth it.  But, for one file though?

 

So, many people simply recreate the work that they’re trying to recover.  And how much does that cost?

 

We’re going to have to resort to some averages again here.  The average UK worker is paid around £25,000 a year.  That works out at £12.82 an hour, however, when you take the costs of employment into account (National Insurance, office space, statutory leave, etc) experts say that the average per-hour cost of a worker is closer to £23.86.

 

Even if they only took an hour to recreate each piece of lost work, the cost of the five would-be restores is £119.30

 

29.7m people are currently in employment in the UK and experts say that 25% of those work in an office.  So, if 7.43m people need five restores a year,  £885.8m could be lost annually through recreating office documents or £482.62m spent processing restore requests through helpdesks.

 

What’s the solution? End-user empowerment.  Simply giving workers the tools they need to resolve their own data loss issues can cut a huge slice out the cost of restores to your business.

 

With Mozy, users are able to simply navigate to the earlier location of their file in Windows Explorer and right click on the greyed-out name of any file (or older version of a file) that’s no longer available on their hard drives and restore it to their computers there and then.  For many files, it won’t take longer than opening something that’s actually stored locally.

 

How much do restores cost your business?  Why don’t you tell us in the comments below?

Save on World Backup Day

World Backup Day is March 31, 2013. Now is a great time to audit your current backup solution, make sure you know your backups are working and test restoring your files, This World Backup Day guide walks you through testing your own Mozy setup, and what to do if you’re not currently backing up.

Current Mozy Users – How to test your backups and restores

Now is a great time to make sure that you know how to restore your files. Run through a test restore with these instructions.

Running into any problems or have some questions? Our support team is standing by – they’re here to help!

Don’t Currently Backup?

What should you look for in a cloud backup provider? We’ve put together a helpful guide with some good questions to consider in your search.

  • Part 1 - Making Copies, Safekeeping, To the Cloud
  • Part 2 - Not Prepared to Lose, Create and Change
  • Part 3 - Incremental and Versioning, Backup Considerations

With over 3 million users, Mozy is a great choice for protecting your data. You can get started with a free 2GB account. Need more space? No problem – use the promo code “MozyMozy” (case sensitive) for 15% off all new  1- and 2- year MozyHome and MozyPro accounts from Good Friday to Friday the 5th of April 2013. Sign up for Mozy.

Backup is important for businesses as well. Over 90,000 businesses trust MozyPro with their important information. Find out how MozyPro can turn your backups into a competitive advantage for your company.

 

Protect your data whilst you can

lost and found

No one wants to lose their laptop but, with the best will in the world, mistakes happen.  And more of them happen at this time of year than any other.

 

According to new research from Mozy, more items go missing in December than any other month of the year.  And 70 per cent of us, the figures show, have lost a data storage device such as a smartphone or laptop.

 

The research suggested that commuting puts everyone at risk, with 18:00 being the peak time of day to lose something and cars and public transport featuring highly on the list of locations where things are mislaid.

 

For IT managers, that means a flood of requests coming your way for replacement devices.  But it’s not just the devices themselves that will be slipping through fingers.  Unless it’s properly protected, the data on the devices will be walking out the door with them.

 

So, if you want to minimise the impact of unintentional loss, make sure that you’re prepared before it happens.  It’s easy to insure a laptop but the best insurance for your data is comprehensive backup.

 

To find out more about how to protect the devices at your company, visit www.mozy.co.uk/pro

 

Or to read more results from Mozy’s research, head over to www.mozy.co.uk/reports/lost-and-found

If I could turn back time

We all turned back the clock at the weekend, which may mean that the nights are darker, but at least it got us all an extra hour in bed!

But don’t you sometimes wish you could turn back time more than once a year?  Usually when something’s gone very wrong and you wish you had the opportunity to see it coming  – or worse still not be the one who caused all the trouble.  As Cher once pined ‘if I could turn back time…’

Fortunately, the technology exists today for us to be able to wind back time in our digital lives, even if we can’t do it in real life.

The versioning feature of online backup solutions, like Mozy’s, means that you can literally turn back time on your computer and restore it to however it was in the last 30 days.

Accidentally saved over a really important file?  Deleted a whole folder instead of just one file?  Deleted your partners play list two hours before the party?  Saved the comedy photoshopped  picture over the original?  Accidentally wrecked a complex formula in a spreadsheet?

Never mind, just turn back to the last version before you messed up and your bacon is saved.

What about if you’ve just plain forgotten to do something?  Well, if it’s picking up the kids from school, Mozy can’t help.  But if you were meant to email a file before you left the office or you were meant to produce a report but a vital bit of information is still saved on your desktop at work, well, Stash can help.

Using Mozy’s file access and sync solutions, all your data is wherever you want it to be, whenever you want it.  You can even email it to your boss without downloading it first, right from your smartphone.

So, when you next want to turn back time – and it’s not the end of October – see if Mozy can help.

Not a morning person? Not a problem!

If you’ve ever hit the snooze button on your alarm clock and wished you could stay in bed rather than face the commute into work, then findings from Mozy’s recent survey will be music to your ears.

The average boss is happy for workers to spend a quarter of their time working from home and, guess what?  “Not being a morning person” features highly on the list of reasons for not being in the office.

Not being a morning person ranked 13th of the list of reasons bosses are given for their employees working from home.  That means more people work from home to avoid an early start than those homeworking whilst waiting for a delivery, observing a religious holiday or ensuring that they are closer to a business meeting taking place that day.

However, it doesn’t come higher in the league than ‘being better able to work from home’, which ranked tenth on the list.  With mobile access technologies allowing employees to get at the information that they need, regardless of where they are, homeworking often presents a great opportunity to complete tasks uninterrupted in a quiet environment.

Of course, an element of vanity crept into the homeworking chart too – though much lower than the reasons we’ve shared so far.  Haircut disasters, spray-tan incidents and wearing the wrong shoes all made the list.

So, if you’re a blotchy orange colour, having a bad hair day, hobbling and wishing you could just go back to bed, let’s hope your company has a cloud strategy so you can start your day again in an hour’s time.  The chances are, you’ll be more productive from home anyway!

Top reasons for remote working:

1)   Dealing with childcare

2)   Transportation issues

3)   Health emergencies

4)   Snow

5)   Waiting for a repair man

6)   Other parental responsibilities

7)   Dental appointment

8)   Flat tyre

9)   Dealing with pets

10)  Can work easier at home

11)   Broken appliances preventing getting ready

12)   Airport delay

13)   Not a morning person

14)   Forgot phone/wallet at home

15)   Piking up supplies for the office

16)   Waiting for a delivery

17)    Relationship issues

18)   Need peace and quiet

19)   Locked in

20)  Helping someone with a broken-down car

21)   Religious day

22)   Alarm ‘switched itself off’

23)   Easier to get to a meeting from home

24)   Parking ticket

25)   Neighbour/friend gone into labour

26)   More environmentally friendly to work from home

27)   Had to go home as worried about having left an appliance on

28)   Broadband is quicker at home

29)   Forgot travelcard/ticket

30)   Recovering from cosmetic surgery

31)    Wrong shoes

32)    Hair-cut disasters

33)    Spray-tan accidents

34)    Housemate’s relationship issues

Ready, steady, stop!

Online backup ticklistThis summer, the world is descending on the UK as athletes and spectators come to enjoy the greatest show on Earth.  But, with additional feet on the street, rubber on the roads and strains on the trains, we’re being warned that travel disruption is inevitable.

Many businesses have had plans in place for months to make sure that, if their employees can’t make it into work, their work can make it to them. However, if you don’t have a plan yet, it’s not too late to make sure that travel disruption doesn’t disrupt your business.  Here are our top tips to make sure your business keeps moving, even if your staff can’t.

1)   Be flexible – do your employees need to be in the office nine-to-five or can they work around the busy travel times?  If they’re in an assembly line or manning a till, obviously, they need to work set shifts but many office workers are able to fulfill responsibilities at any time.

2)   Trust your workers – Mozy research shows that workers put in much more work out of hours and out of sight than bosses realise

3)   Get Mobile – give employees the mobile apps and tools that will allow them to work wherever they are so that additional commuting time isn’t wasted

4)   Enable home working – only 15% of employees are able to access all of their work applications from anywhere. Embracing cloud file access and other online services make trips to the office unnecessary

5)   Virtualise your meetings – video conferencing and virtual meeting places are ubiquitous today and much cheaper and better than they were in the past

6)   Get free stuff – from file access, to mobile apps to collaboration tools, you can get a lot of the stuff you need to mobilise your workforce for free. But, if you’re relying on this technology to keep business alive, don’t scrimp, a small subscription cost will often get you premium services and support, which cn be invaluable.

7)   Have a backup plan – if you can foresee disruption ahead, have a Plan B to fall back on

8)   Keep control – make sure that you have a centralised plan for what tools you’re going to use and what information you’re going to make available.  Everyone needs to be using compatible solutions and you need to ensure that you’re not creating holes in your security

9)   Set clear rules – staff need to know what’s acceptable and what’s not.   For example, how many days of home working are allowed?  Everyone needs to be clear from the start to avoid confusion.

10)  Be prepared – It’s all very well giving people tools to access their files from the cloud but you need to make sure that the files they might need have been uploaded first.  Choose a service that will do this automatically and make sure you do this in advance.

There’s so much to look forward to this summer so get ahead with mobile working plans so that you can enjoy it without the worries of how it could impact your business.  We think that you’ll find new ways of working that you’ll want to continue even when the transport network is back to normal.