Tag Archives: backup

What does ‘enterprise-ready’ mean?

What makes a cloud service “enterprise ready”?  Is it enterprise pricing models?  An enterprise sales team?  An enterprise mentality?

As more and more cloud service providers look to target enterprises with their offerings, the “enterprise-ready” question becomes increasingly important.  The ‘third platform’ (adopting cloud-based apps instead of traditional server-based solutions) is gaining traction within big business, as expected. But how do they find out which solutions are truly built to meet their needs?

At Mozy, we take our enterprise credentials seriously.  Sure, we offer a product that’s so simple to use that millions of individuals trust us with their data protection.  But we also have more than one hundred thousand businesses and one thousand enterprises who choose Mozy to protect their data.

Why?  Well, at Mozy, we believe that being enterprise ready is something that needs to permeate the whole of our business.  It means building world-class data centres that run on enterprise-grade hardware.  It means offering enterprise-level security at all stages of the backup process.  It means offering enterprise-quality support with dedicated resources 24x7x365.  It means enterprise control and administrative tools. It means being a part of  EMC, a global leader in data protection and availability solutions.  It means a hundred different things, not least of which is a commitment to excellence in compliance.

That’s why Mozy has long made SOC 1 SSAE 16 Type II examination and ISO 27001 certification a priority. Mozy is one of the only cloud data protection service providers to undertake these rigorous independent security assessments.  This sort of compliance exercise is completely voluntary and not something to be entered into lightly – we see it as a badge of honour and an external validation of our commitment to you, our valued customer.

So, what does ‘enterprise-ready’ mean? It means thinking at every turn about what enterprises need and going the extra mile to provide it.  Or, that’s what we think anyway.  Tell us what you think in the comments below.

Free Mozy Data Restores Available for Those Affected by Flooding

Contact: restores@mozy.com

We acknowledge the sensitivities of reaching out to customers at a time like this. In addition to our attempt to reach our customers affected by flooding in the UK and Ireland through other means, our reason for communicating in this way is the hope that, through word of mouth, the message will reach those who still have no access to power.

Mozy is offering free DVD restores for its online backup customers and resellers affected by the flooding in the UK and Ireland. The number to call is UK: 0808 234 3905 or Ireland: 1800 456 699 and the email is restores@mozy.com.

Although Mozy never charges customers or resellers to download their data restores from the web, natural disasters often interrupt Internet access. The alternative method to restoring data involves Mozy creating DVDs and mailing them directly to the customer. Mozy will absorb all DVD restore processing and shipping fees for individuals and businesses impacted by the floods in the UK and Ireland to assist them in getting back up and running as quickly as possible.

Mozy’s Crystal Ball

The future of cloud data protectionEach year, our boffins at Mozy put their sizable brains together to make some predictions about what the future holds for cloud data protection.  This year’s predictions feature everything from phablets to trust.

Businesses adopt people-centric approach to backup

Traditionally, businesses have looked to back up specific app data or devices but many of them are reconsidering their approach and putting data owners at the heart of the equation.  As knowledge workers increasingly want to access their data across multiple devices, protecting and restoring data is less about being able to take the data from one specific drive and restoring it to another and more about protecting all the data associated with an employee across devices and enabling them to restore it where they need it.

 

Phablets and hybrid tablet-laptops present new challenges

Just as businesses are getting on top of protecting the data that moves between laptops, tablets and smartphones, a new challenge comes along as more primary copies of data are generated in mobile applications on next-generation devices.  Endpoint backup will increasingly include requirements to protect devices that never see a corporate network.

 

Cloud sentiment ceases to inform cloud adoption

Polls suggest that large numbers of people remain skeptical about putting data in the cloud, yet adoption of cloud services continues to rocket.  We expect this trend to continue as increasing numbers realise that they need to get over their preconceptions about the cloud if they want to see the benefits it can bring.  Just as someone might feel uncomfortable with the idea of flying but still boards a plane in order to enjoy a holiday or visit loved ones, we are witnessing more and more organisations realise that the perceived risks of using the cloud are often unfounded and pale in comparison to the benefits.  Organisations that take their first steps on the path to the cloud often quickly move from deploying just one application to implementing many others.  The objections don’t vanish but they’re put in context and pragmatism prevails.

 

More VARs transform from backup resellers to cloud aggregators

Resellers who have made their first entry into the cloud market are broadening their horizons with wider portfolios of cloud services.  Developments in management solutions are empowering resellers with tools that allow them to monitor multiple cloud services from a single pane of glass.  This lightens the burden of management and means that resellers can stay on top of a package of solutions that they can offer to their end-user customers.  This all adds up to bigger sales and more margin.

 

Hybrid backup entrenches and evolves

In 2013, we saw growing numbers of businesses realize that their data protection strategy should include both public and private cloud solutions.  We expect this methodology to become entrenched through 2014.  We also see hybrid backup evolving so that the decision of what data is moved to the cloud is made using more intelligent criteria than simply ascertaining which device it’s primary copy is stored on.  Data on endpoints will be prioritised and sent to the most appropriate targets, whether that be flash, discs or the cloud.  Hybrid approaches to storage will also include hybrid devices and we expect to see more businesses backing up to private clouds

Built to last

Somewhere in an attic or a cellar most of us have a box full of audio cassettes or VHS tapes. You might even have 8-tracks, mini discs, Betamax tapes, and LaserDiscs.  They were all leading-edge technology when you bought them. You invested time, effort, and money in these various formats but, over time, they all became obsolete. To a certain extent, that’s natural but, when you have to invest time, effort, and money all over again on a new platform, it can be both frustrating and expensive. How many times do you have to buy the same Beatles album?

 

Cloud backup is reaching a tipping point, just like the one the home entertainment industry experienced. Established cloud backup providers who aren’t keeping up with changing customer tastes and technologies are seeing customers lured away by services offering exciting new features.

 

Mozy is built upon a foundation that enables us to evolve our service as we move into the future. Last summer, we enhanced the technology that underpins our industry-leading cloud backup service to launch a new, more flexible data protection and access platform. This enabled us to launch the next generation of Mozy a few weeks ago, adding new features such as Mozy Sync and tools for greater flexibility for mobile devices. Our goal has been simple: Future-proof our business by building on a foundation that allows us to bring the newest data protection and access features and services to our partners and customers—and at a faster pace.

 

Moving from one cloud provider to another can be just as frustrating as—and a lot more expensive than—rebuilding your music collection again. That’s why it’s key for businesses to take the time to evaluate potential cloud partners carefully. Price and features are important, but so are sustainability, longevity, security, scalability, and many other criteria.

 

To help businesses whose backup providers have closed their services, Mozy is providing access to a free IDC white paper that offers advice on how to select a replacement.

 

There’s one reason Mozy is doing all this: We’re your partner in the cloud for the long haul.

 

Mozy Then and Now Infographic

The world of computing has changed unrecognisably since Mozy launched its first online backup service in 2006. Check out what’s happened and how Mozy has responded in this infographic.

Infographic

How much is the data on your laptop worth to you?

 

Maybe it depends what you do with your laptop.  Personal documents can have huge sentimental value (what if you lost your baby photos?) but losing work documents could have a huge impact on your company’s bottom line – or maybe your bonus.

 

And what if you wrote one of the country’s most popular TV shows and last year’s National Book Awards Non-Fiction Book of the Year?  Maybe the content on your laptop is potentially worth hundreds of thousands of pounds in revenues from scripts and books.

 
It’s that realisation that must have hit national treasure Miranda Hart when her laptop was stolen this month:

 

“If people who stole my laptop last night in W6 out there. Please please please return. Precious creative projects all lost. Will reward. RT.”  Hart tweeted in a desperate attempt to retrieve the work that she lost along with her computer.  And it appears that she’s still waiting for an answer.

 

How much is the data worth or even the reward? Recent research from Mozy found that, where a reward was offered, the average bounty for a lost or stolen item was over £275.

 

I really hope that Miranda gets her computer back – not least because I want to find out what this season’s laugh is modeled on (please let it be Katy Perry’s Roar).  But our advice is to save the reward money and invest in the much more reliable and cost-effective use of online backup.

 

Businesses can protect their data from under £7 a month and home users from under £5.  Check out Mozy for more details.

 

So, don’t ever put yourself through the heart-stopping, sinking feeling that your data may be gone forever, just get backup.  Such fun!

Mozy Tritanium-plates Backup Service in the Netherlands

Mozy's tritanium-lined cloud protects 90PB of dataWith security concerns high on the agenda of consumers and businesses alike in the Netherlands, Mozy has introduced ‘Tritanium’™ technology to protect its cloud services.

 

Tritanium is the security methodology that Mozy has developed to help it earn the title of the world’s most trusted backup provider and hinges on three elements:

 

  • Military-grade security with an encryption key that only you know and the military considers uncrackable
  •  World-class data centres that keep your cloud data locked up like Fort Knox
  • A service that’s built to last, trusted by over six million people, 100,000 businesses and 800 giant corporations  – and owned by one of the 250 biggest companies in the world

 

In a recent survey, Mozy asked 150 Dutch people what measures they believed needed to be in place in order to consider a cloud service safe.

 

Encrypting your files with a code that only you know at the cloud vendor site

54%

Independent certification that the data centre is secure at the cloud vendor site

42%

An alarm to protect against unauthorised access at the cloud vendor site

39%

Protection systems for fire, floods and earthquakes at the cloud vendor site

40%

Knowing that the doors and windows in the data centre are locked at the cloud vendor site

29%

Dividing it up, and having copies stored in different areas at the cloud vendor site

37%

A 24-hour guard and patrol dogs at the cloud vendor site

29%

Eyeball scanner to secure door at the cloud vendor site

16%

*Other (please specify)

2%

 

Top demands included encryption, certification and threat detection.  These – and 98 per cent of all other requirements are met with Mozy’s Tritanium-lined cloud.

 

With Mozy backup, a 12-digit key and 448 blowfish encryption, it would take, on average, 79 octillion (79,000,000,000,000,000,000,000,000,000) guesses to break into a single packet of your data. A computer randomly generating one billion guesses a second would take 8.3 million years to crack the code.

 

Mozy is also certified by the International Organisation for Standardisation (ISO) – the world’s largest developer of international standards – in the field of information security management systems.

 

And, of course, the data centres aren’t **just** fitted with intrusion alarms – they are staffed 24x7x365 by technical and security staff, with earthquake detection and biometric entry systems.

 

So, if you’ve been putting off backup for another day, waiting for a solution that you can really trust – trust Tritanium.

 

 

How much do restores cost UK businesses?

Cost of restoreIt’s not an easy question for anyone to answer – most IT managers will have a handle on how much they spend on backup, but how much they spend on restores, well that’s a different matter!

 

What about the man-hours cost though?

 

Gartner says that the average helpdesk call costs $20 in man-hours to resolve – which is about £13 to you and me.  That might be for something as simple as a password reset or it could be trawling through backup data for a lost contract.  But it’s an average so let’s work with it.

 

A typical Mozy user carrying out restores completes five each year.  So, assuming that all end users have a similar need to restore, basic maths tells us that would equate to a £65 per user per year spend.

 

Sounds too simple?  Sounds like a lot of restores?

 

That’s probably not surprising.  The barriers in place to prevent workers from carrying out restores may well be bringing down the number that actually happen.  Who really wants to contact their office IT support desk for help?  Who really wants to fill out a support ticket?  And who really wants to wait for their ticket to be processed and for their data to be retrieved?  Sure, if your laptop dies and you need your whole backup set restored to your new computer, then it’s worth it.  But, for one file though?

 

So, many people simply recreate the work that they’re trying to recover.  And how much does that cost?

 

We’re going to have to resort to some averages again here.  The average UK worker is paid around £25,000 a year.  That works out at £12.82 an hour, however, when you take the costs of employment into account (National Insurance, office space, statutory leave, etc) experts say that the average per-hour cost of a worker is closer to £23.86.

 

Even if they only took an hour to recreate each piece of lost work, the cost of the five would-be restores is £119.30

 

29.7m people are currently in employment in the UK and experts say that 25% of those work in an office.  So, if 7.43m people need five restores a year,  £885.8m could be lost annually through recreating office documents or £482.62m spent processing restore requests through helpdesks.

 

What’s the solution? End-user empowerment.  Simply giving workers the tools they need to resolve their own data loss issues can cut a huge slice out the cost of restores to your business.

 

With Mozy, users are able to simply navigate to the earlier location of their file in Windows Explorer and right click on the greyed-out name of any file (or older version of a file) that’s no longer available on their hard drives and restore it to their computers there and then.  For many files, it won’t take longer than opening something that’s actually stored locally.

 

How much do restores cost your business?  Why don’t you tell us in the comments below?

Irrational fears stifle innovation

Irrational Fears Stifle Innovation

Are your irrational fears holding you back?

Irrational Fears and the Cloud - kid84 per cent of us admit to harbouring fears that we know are irrational and the workplace is a hotbed for those insecurities.

 

Are you one of those people?  The kind who writes an email and scrupulously check and double check the addresses you’re sending it to, only to experience the dreadful sinking sensation that you’ve sent it to the person it’s about by accident.  Even though you could swear that you’ve addressed it correctly, you can’t stop yourself from frantically clicking through to your sent items for validation.

 

What about making coffee in front of the boss?  Are you convinced that your normally-steady hand will inexplicably turn into a quivering coffee-sprinkler, designed to spill as much of the brown stuff on as many people as possible.  And does that mean you don’t do it?

 

It seems that nearly all of us have some irrational workplace fears that prevent us from doing things.  If that means not having a cup of coffee, it’s probably not a big deal but, if prevents the implementation of a new project that could bring cost savings and time efficiencies, that’s a different matter.

 

Sounds extreme?  37 per cent of IT managers said that they’d had projects rejected because of managerial fears.  And 55 per cent say that their company perceives the adoption of technology as a risk.

 

An ability to recognise risk is an essential business skill but automatically dismissing projects as risky, irrationally, means that companies can miss out.

 

IT managers surveyed, highlighted just how arbitrary decision making can be by revealing which buzzwords invoke an irrational fear from their bosses.   If you’re pitching Mozy to your manager, should you call it “online backup”, “cloud backup”, “backup on demand” or “backup as a service”?

 

The answer is “backup on demand”!  53 per cent of IT managers say “on demand” helps their proposals compared with 15 per cent for “as a service.” Conversely, 17 per cent say “as a service” hinders their pitch compared to just 5 per cent for “on demand.”

 

Want to know more about the best and worst buzzwords to use if you want budget sign off?  Or do you want to know how many people secretly think the photocopier is plotting against them?  Then read the full findings of Mozy’s research here.

Mozy Irrational Fears Report – UK

Mozy Irrational Fears Report ROI

Mozy Irrational Fears Report USA

Mozy Campagne Tegen Angstfactoren – NL

Mozy Nos Craintes Irrationnelles et le Cloud

Mozy Irrationale Ängste rund um die Cloud