How much is the data on your laptop worth to you?


Maybe it depends what you do with your laptop.  Personal documents can have huge sentimental value (what if you lost your baby photos?) but losing work documents could have a huge impact on your company’s bottom line – or maybe your bonus.


And what if you wrote one of the country’s most popular TV shows and last year’s National Book Awards Non-Fiction Book of the Year?  Maybe the content on your laptop is potentially worth hundreds of thousands of pounds in revenues from scripts and books.

It’s that realisation that must have hit national treasure Miranda Hart when her laptop was stolen this month:


“If people who stole my laptop last night in W6 out there. Please please please return. Precious creative projects all lost. Will reward. RT.”  Hart tweeted in a desperate attempt to retrieve the work that she lost along with her computer.  And it appears that she’s still waiting for an answer.


How much is the data worth or even the reward? Recent research from Mozy found that, where a reward was offered, the average bounty for a lost or stolen item was over £275.


I really hope that Miranda gets her computer back – not least because I want to find out what this season’s laugh is modeled on (please let it be Katy Perry’s Roar).  But our advice is to save the reward money and invest in the much more reliable and cost-effective use of online backup.


Businesses can protect their data from under £7 a month and home users from under £5.  Check out Mozy for more details.


So, don’t ever put yourself through the heart-stopping, sinking feeling that your data may be gone forever, just get backup.  Such fun!

Mozy Tritanium-plates Backup Service in the Netherlands

Mozy's tritanium-lined cloud protects 90PB of dataWith security concerns high on the agenda of consumers and businesses alike in the Netherlands, Mozy has introduced ‘Tritanium’™ technology to protect its cloud services.


Tritanium is the security methodology that Mozy has developed to help it earn the title of the world’s most trusted backup provider and hinges on three elements:


  • Military-grade security with an encryption key that only you know and the military considers uncrackable
  •  World-class data centres that keep your cloud data locked up like Fort Knox
  • A service that’s built to last, trusted by over six million people, 100,000 businesses and 800 giant corporations  – and owned by one of the 250 biggest companies in the world


In a recent survey, Mozy asked 150 Dutch people what measures they believed needed to be in place in order to consider a cloud service safe.


Encrypting your files with a code that only you know at the cloud vendor site


Independent certification that the data centre is secure at the cloud vendor site


An alarm to protect against unauthorised access at the cloud vendor site


Protection systems for fire, floods and earthquakes at the cloud vendor site


Knowing that the doors and windows in the data centre are locked at the cloud vendor site


Dividing it up, and having copies stored in different areas at the cloud vendor site


A 24-hour guard and patrol dogs at the cloud vendor site


Eyeball scanner to secure door at the cloud vendor site


*Other (please specify)



Top demands included encryption, certification and threat detection.  These – and 98 per cent of all other requirements are met with Mozy’s Tritanium-lined cloud.


With Mozy backup, a 12-digit key and 448 blowfish encryption, it would take, on average, 79 octillion (79,000,000,000,000,000,000,000,000,000) guesses to break into a single packet of your data. A computer randomly generating one billion guesses a second would take 8.3 million years to crack the code.


Mozy is also certified by the International Organisation for Standardisation (ISO) – the world’s largest developer of international standards – in the field of information security management systems.


And, of course, the data centres aren’t **just** fitted with intrusion alarms – they are staffed 24x7x365 by technical and security staff, with earthquake detection and biometric entry systems.


So, if you’ve been putting off backup for another day, waiting for a solution that you can really trust – trust Tritanium.



Do your business’s helpdesk requests soar as the holiday season ends?

Pool StorageDrink in hand, sun on your face, toes in the water, the world and all its cares slip away.  And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.


No wonder then that, when the summer ends, help desk requests can go through the roof.  The first challenge is logging into your computer.  The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them.  First call to the help desk!


Once you’re in, it’s a case of remembering what you’re doing.  The challenge here is making sure that you don’t do any harm before you’re back in the swing of things.  With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document.  Another call to the help desk!


That’s why having business-quality backup is so important.  A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.


And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original.  Just choose the date at which the file was last correct and restore it to your computer.


Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.

How much do restores cost UK businesses?

Cost of restoreIt’s not an easy question for anyone to answer – most IT managers will have a handle on how much they spend on backup, but how much they spend on restores, well that’s a different matter!


What about the man-hours cost though?


Gartner says that the average helpdesk call costs $20 in man-hours to resolve – which is about £13 to you and me.  That might be for something as simple as a password reset or it could be trawling through backup data for a lost contract.  But it’s an average so let’s work with it.


A typical Mozy user carrying out restores completes five each year.  So, assuming that all end users have a similar need to restore, basic maths tells us that would equate to a £65 per user per year spend.


Sounds too simple?  Sounds like a lot of restores?


That’s probably not surprising.  The barriers in place to prevent workers from carrying out restores may well be bringing down the number that actually happen.  Who really wants to contact their office IT support desk for help?  Who really wants to fill out a support ticket?  And who really wants to wait for their ticket to be processed and for their data to be retrieved?  Sure, if your laptop dies and you need your whole backup set restored to your new computer, then it’s worth it.  But, for one file though?


So, many people simply recreate the work that they’re trying to recover.  And how much does that cost?


We’re going to have to resort to some averages again here.  The average UK worker is paid around £25,000 a year.  That works out at £12.82 an hour, however, when you take the costs of employment into account (National Insurance, office space, statutory leave, etc) experts say that the average per-hour cost of a worker is closer to £23.86.


Even if they only took an hour to recreate each piece of lost work, the cost of the five would-be restores is £119.30


29.7m people are currently in employment in the UK and experts say that 25% of those work in an office.  So, if 7.43m people need five restores a year,  £885.8m could be lost annually through recreating office documents or £482.62m spent processing restore requests through helpdesks.


What’s the solution? End-user empowerment.  Simply giving workers the tools they need to resolve their own data loss issues can cut a huge slice out the cost of restores to your business.


With Mozy, users are able to simply navigate to the earlier location of their file in Windows Explorer and right click on the greyed-out name of any file (or older version of a file) that’s no longer available on their hard drives and restore it to their computers there and then.  For many files, it won’t take longer than opening something that’s actually stored locally.


How much do restores cost your business?  Why don’t you tell us in the comments below?

Mozy by EMC will be easier to manage and scale

MozyEnterpriseWe’re announcing some important updates to MozyPro® and MozyEnterprise® that will make management of the services much easier, saving you time and money. So, what’s all the fuss about? Two words: simplified management. Across our services, we’ll be introducing a new storage management platform, keyless activation and provisioning, and for MozyEnterprise, Active Directory integration. We hope you’ll love Mozy even more, especially if you’re the admin for your company.

Here’s what these two little words – simplified management get you:

Seamless Single Sign On (SSO) integration – MozyEnterprise® will integrate with your Active Directory (or other LDAP solution), making the maintenance of the Mozy service more manageable for administrators and easing scalability for your organisation. Additionally, MozyEnterprise will integrate with any IdP that supports SAML 2.0, including Ping, ADFS, SiteMinder and VMware Horizon.

Learn more about our Active Directory offering >

Simple Storage Management – Mozy is introducing Pooled Storage, which will make resource management simple, fast, and more cost–effective. Storage will be managed at the organisation or user group level, with the added option of setting maximum storage limits to specific users or devices. Your account administrator will no longer assign storage on a per-device basis.

Keyless user provisioning – Protection for every employee in your organisation with fast user provisioning and activation – and no licence keys required! You will be able to add one or more users quickly by simply importing a list of users and easily configuring the settings for users and user groups. With the option to silently deploy backup agents to your employees’ devices, you will be able to ensure protection of your business data, regardless of location. Furthermore, your employees will be able to self–service their own activation, installation and restores – whilst your admin maintains control.

We’re excited about the new changes that we will be releasing for our customers. We continue to work hard to keep Mozy as the leading cloud backup service, globally – there is much more to come so stay tuned.

For more information, about our simplified management features visit our Support Portal >




Irrational fears stifle innovation

Irrational Fears Stifle Innovation

Are your irrational fears holding you back?

Irrational Fears and the Cloud - kid84 per cent of us admit to harbouring fears that we know are irrational and the workplace is a hotbed for those insecurities.


Are you one of those people?  The kind who writes an email and scrupulously check and double check the addresses you’re sending it to, only to experience the dreadful sinking sensation that you’ve sent it to the person it’s about by accident.  Even though you could swear that you’ve addressed it correctly, you can’t stop yourself from frantically clicking through to your sent items for validation.


What about making coffee in front of the boss?  Are you convinced that your normally-steady hand will inexplicably turn into a quivering coffee-sprinkler, designed to spill as much of the brown stuff on as many people as possible.  And does that mean you don’t do it?


It seems that nearly all of us have some irrational workplace fears that prevent us from doing things.  If that means not having a cup of coffee, it’s probably not a big deal but, if prevents the implementation of a new project that could bring cost savings and time efficiencies, that’s a different matter.


Sounds extreme?  37 per cent of IT managers said that they’d had projects rejected because of managerial fears.  And 55 per cent say that their company perceives the adoption of technology as a risk.


An ability to recognise risk is an essential business skill but automatically dismissing projects as risky, irrationally, means that companies can miss out.


IT managers surveyed, highlighted just how arbitrary decision making can be by revealing which buzzwords invoke an irrational fear from their bosses.   If you’re pitching Mozy to your manager, should you call it “online backup”, “cloud backup”, “backup on demand” or “backup as a service”?


The answer is “backup on demand”!  53 per cent of IT managers say “on demand” helps their proposals compared with 15 per cent for “as a service.” Conversely, 17 per cent say “as a service” hinders their pitch compared to just 5 per cent for “on demand.”


Want to know more about the best and worst buzzwords to use if you want budget sign off?  Or do you want to know how many people secretly think the photocopier is plotting against them?  Then read the full findings of Mozy’s research here.

Mozy Irrational Fears Report – UK

Mozy Irrational Fears Report ROI

Mozy Irrational Fears Report USA

Mozy Campagne Tegen Angstfactoren – NL

Mozy Nos Craintes Irrationnelles et le Cloud

Mozy Irrationale Ängste rund um die Cloud


Not all cloud services are the same

Deploying new technologies can give your business an edge over your competitors – but if you’ve never chosen a supplier in that market before, how do you know what’s right for you?


With each supplier promoting their benefits and aiming to convince you that their offering is the best, how do you differentiate between them when you don’t even know which questions to ask?  And what’s more important: features or finances?


A new white paper by industry analysts IDC aims to help. Key Criteria in Selecting a Cloud Backup Provider Built to Last offers a checklist of criteria for business to use in their selection processes as well as an overview of industry trends and information.


“There has been an explosion in the number of vendors offering backup services and, while some of these have been designed to meet the needs of large businesses, others are designed with SMBs, consumers or individuals in mind,” said Laura DuBois, Program Vice President, Storage at IDC.  “Enterprises that fail to dig beneath the surface with a given solution could find themselves risking their data in unsuitable environments or having the rug pulled out from under them by a provider that doesn’t stay the distance.”


The IDC White Paper’s hotlist of cloud backup “must haves” for enterprises includes:


-       Financial stability

-       Proven infrastructure

-       Established enterprise customer base

-       Geographically distributed data centers

-       Third-party validation and accreditation

-       SLA terms and execution

-       Robust encryption

-       Centralised management


And you can read the full checklist here:

What a lotta data!

Mozy's tritanium-lined cloud protects 90PB of data“Big data” isn’t always an easy concept to visualise in your mind.  Megabytes, gigabytes, terabytes…  How much data is a lot of data?


Mozy currently has 90PB of data under management and we’d say that’s a lot.


Compare it to some of the devices that you might have.  An entry-level iPhone comes with 8GB of storage, meaning you’d need to network 128 of them together in order to store one terabyte of data.  Or, to take it further, you’d need over 11.5 million iPhones to store the amount of data currently under Mozy’s management.  That’s the entire population of Scotland, Wales and Northern Ireland (and another 1.5m people) buying an iPhone and joining their storage together.


Or compare it to the number of files that you could store using that much capacity.  90PB of storage would enable you to save the content of well over 8 trillion SMS text messages.  Sending a million text messages per second (which is fast texting even for a teenager!) it would take nearly 100 years to fill the space.


But, in reality we really do send that number of messages.  In the US alone, 2 trillion text messages are sent every year.  Most are deleted almost immediately, of course, but many are saved and the amount of data that’s being generated keeps growing.


The best way to protect your growing stash of data is to find an automatic solution for backup, like Mozy, that systematically checks for new files on your computer that meet your backup criteria and copies them securely to the cloud.


Next time: More on securing big data

The one that I want

File RestoreWhat’s backup for?  In case your computer’s stolen?  In case your hard drive packs up?  In case your house burns down?  Well, yes, all of those things but backup isn’t just for the big disasters.


If you thought that the most popular use of Mozy backup was to restore all of your data, you wouldn’t be quite right.  In fact, the most frequent request that we get here at Mozy is for one single file.


Why? Well, here are the super seven one-off uses for online backup that you might not have thought of:


1)   Accidentally saving over a file – If you’ve ever used one file as a template for another document that you want to create, you probably know the sinking feeling when you discover that, instead of renaming it, you’ve saved over something important.  Mozy lets you restore the original file.

2)   Overzealous cleaning up – It’s easy to get trigger happy when you’re deleting files to free up space, and it’s Murphy’s law that you realise almost immediately that you needed it after all.  Mozy lets you restore files you may have deleted.

3)   Realising that you need another file – Mozy’s sync solutions mean that, if you know you need a file, you can always have it to hand – but what about files from several years ago that you didn’t know you’d need?  Mozy backup lets you get at any of your backed up files from any web-connected computer.

4)   Not being able to email yourself a file – big files can be hard to move between your devices. Logging into Mozy from any device will allow you to restore any file you need from your backed-up data.

5)   Your file becomes corrupted – Not sure what happened to your file but it’s all gone wrong?  Just use Mozy to roll back to the last version of the file that works.

6)   You’ve plain lost a file – You know that you had a file but it’s just not there anymore.  It may have disappeared on your computer but if it was there before, it’ll still be in your Mozy backup.

7)   You’ve messed up – Sometimes you just realise that all the changes that you’ve made to a document are wrong.  But where did you go astray?  And how do you unpick what you’ve just done when you’ve already hit “save”?  With Mozy you can roll back to the document before you changed it.


So, whether it’s your whole data set you need or its just one file you want, Mozy has your back.  And, since there’s no charge no matter how often you download files from Mozy, why not make the most of your account whenever we can help?