Monthly Archives: September 2013

Do your business’s helpdesk requests soar as the holiday season ends?

Pool StorageDrink in hand, sun on your face, toes in the water, the world and all its cares slip away.  And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.

 

No wonder then that, when the summer ends, help desk requests can go through the roof.  The first challenge is logging into your computer.  The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them.  First call to the help desk!

 

Once you’re in, it’s a case of remembering what you’re doing.  The challenge here is making sure that you don’t do any harm before you’re back in the swing of things.  With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document.  Another call to the help desk!

 

That’s why having business-quality backup is so important.  A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.

 

And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original.  Just choose the date at which the file was last correct and restore it to your computer.

 

Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.